Privacy Policy for MODA Dental Clinic
Effective Date: November 2024
MODA Dental Clinic is committed to protecting the privacy and confidentiality of personal information entrusted to us. This Privacy Policy outlines how we collect, use, disclose, and manage personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Collection of Personal Information
We collect personal information necessary for providing dental services and managing our relationship with you. This information may include:
- Contact details (name, address, email, phone numbers)
- Date of birth and age
- Health information, including medical history and current health issues
- Medicare number (if applicable)
- Health insurance details
- Payment and billing information
We collect this information directly from you or your authorized representative, and only with your consent, except where otherwise permitted or required by law.
2. Use of Personal Information
We use personal information for the following purposes:
- Providing dental treatment and care
- Managing appointments and scheduling
- Billing and processing payments
- Communicating with you about your treatment and appointments
- Responding to inquiries and requests
- Sending appointment reminders and follow-up communications
- Conducting internal administrative functions
- Complying with legal and regulatory requirements
3. Disclosure of Personal Information
We may disclose your personal information to third parties in the following circumstances:
- With your consent
- To other healthcare providers involved in your treatment and care
- To our service providers who assist us in providing dental services (e.g., IT service providers, billing agencies)
- When required or authorized by law (e.g., to comply with a subpoena, warrant, or court order)
We do not disclose personal information to overseas recipients unless you consent or an exception under the APPs applies.
4. Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These steps include:
- Implementing security measures to protect against unauthorized access to our premises and computer systems
- Using secure methods for the disposal of personal information no longer needed
- Ensuring our staff are aware of the importance of protecting personal information
5. Access and Correction
You may request access to the personal information we hold about you, and request corrections if you believe the information is inaccurate, incomplete, or outdated. We will respond to such requests within a reasonable time and may require verification of your identity before providing access.
6. Complaints
If you have a complaint about how we have handled your personal information, please contact us using the details provided below. We take privacy complaints seriously and will respond promptly after receiving a complaint.
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be published on our website with an updated effective date.
8. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact:
MODA Dental Clinic
1213 Dandenong Road, Malvern East, 3145
(03) 9989 8258
Email Address: admin@modadental.com.au
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By engaging with our dental clinic, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.